POSITION DESCRIPTION: As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling appointments and maintenance of a job management system.
Key Roles and Responsibilities:
- Manage multiple email inboxes, respond to emails and phone calls
- Drafting emails and handling business communications
- Organize efficient job routes for technicians
- Schedule appointments with clients and enter into job management system
- Maintain job management system to ensure job cards are up to date and actioned where necessary
- Reporting and analysis
- Manage a contact list
- Prepare customer spreadsheets and keep online records
- Online research and data collection
- Address employees’ administrative queries
- Provide customer service as first point of contact
- Conduct customer care calls
- Other administrative tasks and projects
KEY COMPETENCIES/REQUIREMENTS
- Strong organizational and problem-solving skills
- Impeccable multi-tasking abilities
- Good communication and people skills
- Team player who enjoys helping others
- Attention to detail and accuracy
- Professional telephone manner and customer service skills
QUALIFICATIONS:
- At least two (2) years’ experience in a BPO industry
- Proven experience as a Virtual Assistant or relevant role
- Familiarity with current technologies, like desktop sharing, cloud services and VoIP
- Experience with word-processing software and spreadsheets (e.g. MS Office)
- Knowledge of online calendars and scheduling (e.g. Google Calendar)
- Excellent phone, email and instant messaging communication skills
- Excellent time management skills
- Solid organizational skills
PERKS OF JOINING OUR TEAM:
- HMO upon regularization.
- Life Insurance and Retirement Longevity Program.
- Unused leave credits will be credited over the following year.
- Earned leave convertible to cash.
- Leave accrual on your first day.
- Child Birth and Marriage incentive.
- Training and development opportunity.
- Accessible work location.
- Complete government mandated benefits.
- Fun Fridays and other company events.
- International working experience with our clients.
Job Type: Full-time
Salary: Php22,000.00 - Php26,000.00 per month
Benefits:
- Additional leave
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Pasig: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Preferred)
